FAQ
Claim & Complaint
How can I contact taobaoagent?

Service language: English and Chinese:

E-mail: service@taobaoagent.com 


How can i fill a claim?

Customers' Complaints:

The following information should be included when submitting  your complaints to service@taobaoagent.com

- Name of your purchaser or assistant

- What happened?

- What do you expect us to do for you?

Our assistants will respond during working hours.

Our working hours are 9:30a.m. to 18:00p.m (CST: China Standard Time), Monday to Friday.

Accident Claims:

If you receive a wrong size/color/pattern/quantity, a wrong parcel, a damaged item, lost item, etc, you can file a claim within three working days after received your item. Late claims will not be accepted.

Please note that the final delivery date is subject to the exact final delivery date on the tracking website.

The following files should be attached in your email to service@taobaoagent.com.

- Pictures (If there is a wrong or broken item, you should provide us with detailed and clear pictures.)

1. Picture of your parcel or item;

2. Picture of the taobaoagent INVOICE

3. Picture of item's bar code

Note: Please reserve the important files in your parcels,  such as: taobaoagent INVOICE,  bar code of your items, waybill.  If you have any problems with your parcel, please  provide these  files for  us to check!


What should I do if my parcel i received has some problem?

Please send the detail to after-sales within three working days after received your items.