FAQ
Delivery Methods
What international shipping methods are available in taobaoagent.com?

taobaoagent provides various kinds of shipping methods:

EMS / China Post: Air parcel, SAL parcel / UPS / DHL / TNT


EMS

EMS express company: Packages will arrive to destination within 5 - 7 days. Services will be slower during busy season, reaching up to 10-22 Days.

Three days after item has mailed out, the status of the parcel will appear and will be constantly updated on the EMS website. If you have not received the packages after 12 days, please track the information on your own country’s postal website or contact your local post office.

Note: It is unsafe to ship items to Spain by EMS,  if the weight of parcel is over 7 kilograms. As the custom is very strict about  parcel weight, we suggest you should ship them by dividing into several parcels and during this time, our delivery speed may slow down.Hope you can understand that.

China Post (Airmail, SAL)

International package includes Air parcel and SAL parcel, and their prices is lower compared to EMS. With Air parcel, item will reach destination within 10 - 20 days. However, it may takes up to 30 days during busy season. If the package did not arrive after a month, please visit your country’s tracking website for more information. Chinese tracking site is updated according to the feedback from your country, so tracking from your country's site will be more prompt and accurate.

International air parcel (for goods less than 2kg): items will reach destination in 20 - 30 days. Tracking works the same way as that of international packages.


When will I get the parcel after the sent date?

Delivery Method

ETA

EMS

In 7-22 days

Air parcel

In 15-30 days

SAL parcel

In 15-30 days

UPS/DHL/TNT/FedEx

In 3-5 days


Customs

You can refer to the following suggestions:

1, weight of the package:

In many countries, a parcel will be considered commercial if it weights over 10kg. Customs will block these parcels and you will be required to pay duties. To prevent this, you should monitor the weight of your parcel.

2, items in package:

Having too many similar items in the same parcel will draw  Customs’  much attention. You should not send large numbers of similar products together. Instead, separate them into different parcels.

Advice:

1) Japan Customs are very strict. Do not try to deliver counterfeit to Japan. 80% of them will be confiscated by Japan Customs.

2) Italy Customs will pay special attention to counterfeit shoes. Compared to other European countries, Italy customs are the strictest.