FAQ
Shopping Tips

How do I find my item on TaoBao.com?

Clothing

For example, if you are looking for men's G-star's jeans, you would enter" G-star 牛仔裤 男" in the TaoBao search bar.

If you are looking for men's POLO T-shirt, you would enter" POLO 男 T恤".

Generally, you can search with English or simply use the format: Brand + type + sex!

Here are some words that you may use:

English                      Chinese

man                             男

woman                        女

bag                             包

jeans                           牛仔裤

suit                              西装

coat                             外套

shoes                          鞋子

T-shirt                          T恤

jacket                          夹克

shoes                          鞋

skirt                             裙

More...

Electronic device

You can enter the product code in the search bar.

For example, if you are looking for Nokia N97,

you can enter “Nokia N97” or “诺基亚 N97”

If you are looking for Joyoung soymilk maker which has product ID JYDZ-17A,

you simply enter “JYDZ-17A”.

If you still need help finding your goods, please contact taobaoagent Customer Service.


How do I view the seller’s reputation?

Just under the seller’s name, you can see heart(s)/diamond(s)/crown(s) which represent how many points the seller has (seller gets 1 point for each positive rating, and -1 for each negative rating).  Next to that, you can see the shop’s “positive rating” (好评率) which is rated by the buyers who have bought from this seller. The best performance is 好评率:100%.

 

 

 

 

Red heart(s): 4 – 250 points

Blue diamond(s): 251 – 10000 points

Blue crown(s):10001 – 500000 points

Golden crown(s): more than 500000 points

 

Note:

Every positive rating gives the seller 1 point.

Every negative rating takes away 1 point.


What are TaoBao domestic delivery options?

There are three methods of Domestic Delivery in China: Surface Mail (平邮), Express Delivery (快递) and EMS.

taobaoagent does not accept Surface Mail because of the following reasons:

1. It’s slow. It will take at least 7 days.

2. It’s dangerous. Goods has a higher chance of being lost or damaged.

3. Most importantly, the goods will not reach our company directly! It requires recipient to personally pick up the item from the Post Office.

taobaoagent recommends Express Delivery! Express Delivery is reliable and we will receive the items 3-7 days after item has been shipped.

If you are in a hurry or  items are expensive, EMS might be a better option. EMS is more costly but with  the most reliable service and the goods will reach to us within 1-2 days after being shipped.

Tags:search tips, shopping guide, shopping tips